Return policy

This Return & Refund Policy (“Policy”) applies to all returns, exchanges, and refunds for products purchased from xypars.com (the “Website”) operated byXYPARS (“we,” “us,” “our”). By placing an order on our Website, you (“you,” “Customer”) agree to comply with the terms and conditions outlined below. This Policy is supplementary to our Terms of Service and Shipping Policy.

1. Eligibility for Returns
To be eligible for a return or refund, products must meet the following criteria:
Returns must be requested within14 calendar days from the date of delivery (as confirmed by tracking information).
Products must be inunused, unworn, and undamaged condition, with all original tags, labels, and packaging intact (e.g., dress tags, original boxes, wrapping).
Products must not have been washed, altered, or stained. We reserve the right to refuse returns that show signs of wear, damage, or improper use.
Final sale items (clearly marked as “Final Sale” on the product page) are non-returnable, non-exchangeable, and non-refundable.
Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return
To start a return, please follow these steps:
Send an email to our customer service team at assist@xypars.com with the subject line “Return Request - [Your Order Number]”.
Include the following information in your email: order number, product name(s), reason for return, and clear photos of the product (if claiming damage or defect).
Our customer service team will review your request within 2–3 business days and send you a Return Authorization (RA) number and detailed return instructions (including the return shipping address).
Package the eligible product(s) securely, include the RA number inside the package, and ship it back to us using a trackable shipping method.Return shipping costs are borne solely by the Customer, unless the return is due to our error (e.g., wrong product, damaged item).
Note: Returns sent without a valid RA number will be rejected and returned to the Customer at their own expense.

3. Return Processing Time
Once we receive your returned package, we will inspect the product(s) within 3–5 business days to verify eligibility. You will receive an email notification once the inspection is complete, informing you whether your return is approved or rejected.

4. Refund Process
Approved refunds will be processed within 3–5 business days after inspection. The refund will be issued to your original payment method (e.g., PayPal, credit card, debit card).
Refund processing times may vary depending on your payment provider; please allow 5–10 business days for the refund to reflect in your account.
Refunds will only cover the original product price. Return shipping costs, customs duties, and taxes paid by the Customer are non-refundable, unless the return is due to our error.
If you received a discount or promotional code on your order, the refund will be adjusted to reflect the discounted amount paid.

5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please initiate a return for the original product (following the steps above) and place a new order for the desired item separately. Refunds for the original product will be processed once the return is approved.

6. Damaged, Defective, or Wrong Products
If you receive a product that is damaged, defective, or incorrect (e.g., wrong size, wrong style), please contact us at assist@xypars.com within 48 hours of delivery. Include your order number, photos of the damaged/defective/wrong item, and a detailed description of the issue.

We will verify the issue and provide you with either: (1) a full refund (including original shipping costs), or (2) a replacement product (if available) with free shipping. We may require you to return the damaged/defective/wrong item at our expense.

7. Non-Refundable Items
The following items are non-returnable and non-refundable:
Final sale items (marked as “Final Sale”)
Products that have been worn, washed, altered, or damaged by the Customer
Custom or personalized items (unless defective)
Accessories (e.g., belts, scarves) that are not in their original packaging

8. Late or Rejected Returns
Returns received after the 14-day window, or returns that do not meet the eligibility criteria, will be rejected. We will notify you of the rejection and offer to return the product to you at your own expense. If you do not respond within 7 days, we reserve the right to dispose of the product and no refund will be issued.

9. Policy Updates
XYPARS reserves the right to revise and update this Return & Refund Policy at any time without prior notice. The latest version of the Policy will be posted on our Website, and your continued use of our services after the update constitutes acceptance of the revised terms.

Contact Information
For questions, concerns, or assistance with returns and refunds, please contact us:
Email: assist@xypars.com
Phone: 949-720-6968
Address: 4479 Elk Street, Newport Beach, California 92660, United States